Privacy Policy

iIntroduction

This Privacy Policy describes how Christine Hanks ("we," "us," or "our") collects, uses, and protects information you provide when you visit this website or interact with our services. Christine Hanks is a real estate agent affiliated with Compass and serves clients in San Jose, CA, and surrounding areas.

We use Dovetail Collective as a service provider to operate our marketing technology and customer relationship management. Dovetail processes information on our behalf under a written contract that limits how that information can be used.

By visiting this website, completing the home valuation form, or otherwise interacting with our services, you acknowledge the practices described in this Policy.

iiInformation We Collect

We collect the following types of personal information when you fill out the home valuation form on this site:

• Your first name
• Your mobile phone number
• The address of the property you are inquiring about
• Which SMS consent boxes you checked (marketing, non-marketing, both, or neither), the timestamp of your selection, and the version of the consent disclosure shown to you at the time

If you contact us by phone or email, we may also collect any information you choose to provide in that communication.

This website may use cookies and similar technologies to operate basic site functionality. We do not use third-party advertising trackers or behavioral retargeting cookies on this website.

iiiHow We Use Your Information

We use the information you provide to:

• Prepare a personalized home valuation analysis for the property address you submitted
• Send you that analysis and related follow-up communications via SMS, voice, or email, consistent with your consent
• Respond to questions you ask us about your property, the local market, or our services
• Schedule appointments at your request
• Maintain records of consent and communication for compliance purposes

We do not sell your personal information. We do not rent it. We do not share it with third parties for their own marketing purposes.

ivSMS Communications

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The home valuation form on our website includes two distinct, optional SMS consent checkboxes: one for marketing messages and one for non-marketing messages. Both checkboxes are unchecked by default. You may check one, both, or neither, and the form will submit either way. We will only send you the categories of SMS messages you have explicitly consented to receive.

When you check the marketing consent box, you provide your express written consent to receive recurring marketing SMS text messages from Christine Hanks about special offers, discounts, and service updates, sent to the mobile number you provide. When you check the non-marketing consent box, you provide your express written consent to receive recurring non-marketing SMS text messages from Christine Hanks about your home valuation request, appointment scheduling, and related real estate follow-up, sent to the mobile number you provide.

Your SMS opt-in consent and your phone number will not be shared with any third party for marketing purposes, and will not be sold under any circumstances. Your phone number is shared with our service provider, Dovetail Collective, only as necessary to send the messages you have consented to receive.

How to opt out: Reply STOP to any message at any time to opt out of further SMS communications from us. Reply HELP to any message to receive contact information for support.

Message frequency varies based on your situation and the conversation. Message and data rates may apply. Carrier support: messages are supported on all major U.S. carriers, but carriers are not liable for delayed or undelivered messages. Consent to receive SMS is not a condition of any purchase or service.

vData Sharing and Service Providers

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We share information only with our service providers, who are contractually limited to using your information solely to operate the services we have engaged them for:

Dovetail Collective operates our customer relationship management software, our messaging infrastructure, and our website. Dovetail is contractually prohibited from using your information for any purpose other than performing services on our behalf.

We may also disclose your information when required by law, in response to a valid legal process, or to protect the rights, property, or safety of our clients, ourselves, or others.

viData Retention

We retain your information for as long as needed to provide the services you requested, to maintain compliance records (including SMS consent records), and to satisfy our legal obligations. When information is no longer needed, we securely delete or anonymize it.

You may request deletion of your information at any time by contacting us using the information at the bottom of this page.

viiYour Rights and Choices

Regardless of where you live, you have the following rights regarding your personal information:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct any inaccurate information.
• Deletion. You may request that we delete your personal information.
• Opt out of SMS. You may opt out of SMS messaging at any time by replying STOP.
• Withdraw consent. You may withdraw any consent you previously provided.

To exercise any of these rights, contact our service provider at [email protected]. We will respond within a reasonable time and free of charge.

viiiState Privacy Rights

Residents of California, Virginia, Colorado, Indiana, and other states with comprehensive consumer privacy laws have additional rights, including the right to know what personal information we have collected about you, the right to delete that information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising), and the right to limit the use of sensitive personal information. To exercise any of these rights, email our service provider at [email protected]. You may also designate an authorized agent to make a request on your behalf, subject to verification of identity.

ixChildren's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

xChanges to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date at the top. Material changes will be communicated as required by applicable law.

xiGoverning Law

This Privacy Policy and any disputes related to it are governed by the laws of the State of Indiana, without regard to its conflict of laws principles. Any legal action must be brought in the state or federal courts located in Marion County, Indiana, except to the extent that applicable consumer protection laws provide otherwise for residents of certain states.

xiiContact Information

For questions about this Privacy Policy, to exercise any of the rights described above, or for general inquiries, please contact our service provider, who handles correspondence on behalf of Christine Hanks:

Identifying the Data Controller for the purposes of applicable privacy laws: